If you purchased our product from a retail store or third-party website other than kirashoes.com, please make all inquiries directly through the retailer.
We hope you are thrilled about your new KIRAs. If for any reason you are not, please return the shoes within 14 days from the day you received your order.
The shoes must be returned:
- in unworn condition;
- in their original packaging;
- with protective packing materials inside;
- accompanied by your order number.
PROCESS OF RETURNING
Ship the returned items to the following address: NATUREWEAR OÜ, Tartu mnt 56-9, Tallinn, Estonia 10115. After posting the items, send us an email via firstname.lastname@example.org to inform us about your returns. Please include your order number and if possible, parcel tracking code in the email.
If you wish to exchange the shoes for another size instead of a refund, send us an email at email@example.com specifying your wish along with your order number and desired new size.
Please note: Additional duties, taxes or posting charges are non-refundable. You are responsible for the returned item until it reaches us.
The credit for your returned items will be refunded back to the account from which you placed the original order. Once the return process is completed, you should receive a confirmation email. You can then expect to the refund within 30 days.
We will always check every pair of shoes thoroughly before sending it to you. However, mistakes are human and sometimes things get damaged in transit. In these cases, we take full responsibility and replace the faulty item in the same size.
If you receive a defective item, please contact us via firstname.lastname@example.org and request an exchange. Faulty items must be returned to us within 14 days of being received by you.